Guest feedback system for hotels

Fix the problem before the guest checks out.

Guests scan the QR code in their room and rate their stay in 10 seconds. Unhappy guests reach your front desk instantly; happy guests leave a Google review with one tap.

Book a free demo Try the guest screen

Set up the same day
No app for guests to download
Turkish · English · Serbian

Welcome to

Sample Hotel

How is your stay so far?

Below expectations

The AC isn't working, the room is too hot.

Send to front desk

LIVEnow

Room 305 · 2★

The AC isn't working, the room is too hot.

SCAN · RATE

New Google review

The problem

Unhappy guests rarely tell the front desk. They tell the internet.

Everything looks fine at check-out

Guests who don't want to complain in person leave quietly.

You learn about it from a review

After the chance to fix it has passed, in public.

Happy guests forget to review

Your best stays never reach Google.

How it works

Four steps, zero training.

QR in every room

Each room gets its own QR stand. Guests scan it with their phone camera; nothing to install.

Rated in 10 seconds

Guests give 1–5 stars. The room number comes from the QR code automatically.

Problems reach you instantly

1–3 star ratings and messages appear on the front-desk screen with a sound alert, while the guest is still there.

Happy guests go to Google

Guests who give 4–5 stars are taken to your Google review page with one tap.

Features

Your front desk's new ears.

The dashboard stays open in a browser tab. When a low rating arrives it plays a sound and shows the room number and the guest's message. Close it with one click once it's solved.

See the dashboard demo

Live sound alerts

Low ratings trigger a sound and show the room number.

Room-specific links

No need to ask which room it came from.

Three languages

Turkish, English and Serbian, matched to the guest's phone language.

Hotel dashboard

Average rating, open and resolved requests on one screen.

No app

Opens in the browser for guests; nothing to install for staff.

Policy-compliant

Every guest can review you on Google at any time; nothing is filtered.

Compliant with Google's policies. RateGuard never filters reviews; every guest can post on Google whenever they like. We simply make sure an unhappy guest reaches you first.

Pricing

One plan, everything included.

All features

$99/month

per hotel

30-day money-back guarantee 2 months free on annual billing

QR codes for every room
Live front-desk dashboard with sound alerts
Google review routing
Guest screen in Turkish, English and Serbian
Setup and QR design included
No contract, cancel any month

Book a demo

FAQ

Common questions

No. Google's policies forbid selectively collecting reviews, and RateGuard doesn't do it. Guests who give a low rating also see the Google link. The difference is that their problem reaches you first, so you can fix it before they leave.

Free demo

A 15-minute demo, built for your hotel.

Fill in the form and we'll show you the guest screen and front-desk dashboard live, with your hotel's name and logo.

No credit card

Same-day setup

hamdullah@rateguardnow.com